Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

If cancelled or modified up to 7 days before date of arrival, no fee will be charged.

If cancelled or modified up to 3 day before the date of arrival, 100 percent of the first night will be charged.

If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.

Included: 3.8 % VAT
Not included: CHF 4.55 City tax per person per night.

When booking more than seven rooms, different policies and additional supplements may apply.

For any questions or doubts please feel free to refer to us:
+41 (0)91 966 33 70

Additional Terms and Conditions

Booking conditions and hotel policies of Albergo Stella

Opening hours: 10 am to 6 pm
In case of late arrival, there is a key safe located at the reception entrance, ideal for late check in. You will have to contact the Hotel to agree on how to organize it. Normally the code to get the key are the last four digits of your reservation number.

Check in from 2pm till 6pm (or later with self-check-in by telingl us before arrival)
Check out at 11:00 am

Only from April till August.
Breakfast will be served from 7:30am to 10:00am.

WiFi is available in the hotel rooms and is free of charge.

There are no private parking lots available.
Public parking is possible at a location nearby (reservation is not possible) and charges are applicable.

Please note that there is no elevator in the hotel.
All rooms are non-smoking rooms.
Pets are not allowed.

All children are welcome.
Children's cots/cribs are not available.
There is no capacity for extra beds in the room.
Kids until max. 5 years can stay free in the same bed with their parents.

For any questions or doubts please feel free to refer to us:
+41 (0)91 966 33 70

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hotel Stella Lugano






This beautiful Hotel is just just 100 meters from the main train station and 1 km from the city centre, the ALBERGO STELLA welcomes you during your stay in the beautiful city of Lugano. Our family-run 3 * Garni Hotel offers 14 comfortable, fully equipped rooms as well as a rich breakfast during certain seasons. All rooms are equipped with air conditioning, shower, toilet, hairdryer, safe, telephone, radio, flat screen TV and free Wi-Fi.

The hotel is surrounded by a Mediterranean garden with tables and chairs to relax in and a swimming pool can refresh yourself after a busy day in the summer. Smoke-free facility where pets are not allowed. Local Transportation Upon check-in, you will receive free tickets and many discounts on the main local tours. Multilingual reception for all your needs. Best prices in the city. Book now, you will love it!

Algero Stella Policies and Conditions:
-Cancellation policy: 72h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.
-reception opening hours 10am-6pm
-Check in from 14:00 to 18:00 .
-Check out before 12:00 .
-Payment upon arrival by cash, credit cards, debit cards.
-Taxes not included - occupancy tax 4.55 CHF per person per night
-Breakfast not included-certain months yes.

-No curfew.
-Non smoking/Designated areas.
-Free WiFi.
-Pets are not allowed.
-Street parking available.
-Languages:German, English, French, Spanish and Italian. 浏览旅舍规则



  • 免费WiFi
  • 免费上网
  • 免费停车
  • 免费城市观光
  • 免费市区地图
  • 包含毛巾
  • 含床上用品
  • Air Conditioning
  • 停车场
  • 储物柜
  • 吹风机
  • 室外露台
  • 有线电视
  • 游泳池
  • 热水淋浴
  • 转换插头
  • 前台(限时)
  • 叫醒服务
  • 客房整理
  • 宽带上网
  • 行李存放
  • 邮政服务
  • 门房
  • 供应餐饮
  • 咖啡
  • Wi-Fi