评论: 匿名
- 匿名
- 法国, 女性, 25-30
- 新手
Prestation en décalage complet avec les photos. Les draps n'avaient pas été changés, les serviettes avaient des tâches jaunes, et la propreté était vraiment douteuse globalement.
Hi Marianne, how are you? Hope everything's fine. Thank you very much for sharing your experience with us, and leaving a review for the hostel. Your opinion is very important. We are very sorry about the inconvenients during your stay. To explain a bit: we change the bed sheets every 3 days, that's the hostel's policy and as your booking was for 3 days, they were not, even though the cleanning ladies change them if the guest asks or if they see they have to. They check that every day as the room is cleaned every day after 2pm. About the towels, we believe there was an issue with the laundry company we work with. We already checked with them so this does not happen again. Recently Che Lagarto Hostel changed its image and as a result we added paintings in the room. The image is exactly as the ones in the photos, just a different colour (instaed of red is light green). The rest of the photos are exactly how the hostel is right now. Over the next week we are uploading the new bedroom photos to match their actual image. Once again we apologized for the inconvenients and we hope to see you soon. Regards from Rio, Che Lagarto Copacabana Suites Santa Clara
- 匿名
- 法国, 夫妻, 25-30
- 新手
- 匿名
- 法国, 女性, 25-30
- 新手
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