- 澳大利亚, 女性, 25-30
- 1 审查
English Guesthouse was a great place to stay in Ruse- it has a very homely atmosphere and we absolutely loved it. The owner, Vasileva was so welcoming and lovely. The overall experience was fantastic. Thank you!
- 英格兰, 女性, 18-24
- 13 评论
On Arrival ( we were absolutely soaked head to toe from the rain) we were told that the people in our room wanted to stay another night so they booked us elsewhere. I think this is unprofessional you should have moved them, the other hotel room was damp- full of dead insects - I had booked the English guest hoise not a neglected hotel room. Where did my deposit go to?! Perhaps an offer of breakfast for free or something could have helped the situation
I am so sorry for not giving you a room in the English guest house. Please forgive me. I know that this will not compensate your disapointment but please give me your bank account number or pay pal account and I will send you the money back. Once again I am very very sorry. Trying to do the best for all my guests and s.t mistakes happen. Best regards Vesi Vasileva- the manager
- 法国, 男性, 31-40
- 55 评论
Proche du centre ville mais loin des gares routière et ferroviaire à pied (environ 30 minutes). La famille qui gère la guesthouse est accueillante par contre les chambre sont moyennes : j'ai au sous-sol dans une chambre presque sans fenêtre (juste une petite ouverture). Rien à dire sur la propreté. Le prix est assez élevé par rapport aux hostels et à certaines guesthouses de Bulgarie.