Generally a good place with a good location relatively. The only problem with the location is the dark streets in the evening. Not their fault of course. Staff are ok. The lady at the reception is very helpfull. The bartenders and waiters were very straight forward. The room.was fine, clean. The food and drinks are a bit expensive for a budget traveler. Noisy on Fridays amd Saturdays if you don't like partying.
I can see why this place is popular: it’s a very cool set-up and a really nice place to both hang out and to organize your trips (which were actually cheaper some how then if you booked directly with the outfitters). The hot water showers and the coffee were godsends in the morning. The only downside is that the dorms are about as hot as a furnace room. Still though, totally recommended.