- 法国, 男性, 31-40
- 1 审查
Pas d'eau le matin! Pas de personnel pour aider et quand il y a du personnel il n'est pas agréable! Je déconseille
We are sorry to read that you were not happy at our place. Please rest assured we do our utmost best to keep our many guests happy and satisfied throughout stay with us. We emphasise that we are not located in a city and have an incredible location just 1.5 km from the main Memorial Gate Hluhluwe Game Reserve. Our accommodation is situated in a bush and rustic setting and will regard to your comment about water we rely on a borehole. We will investigate to see why the pump was not switched on that morning. Our staff have many positive reviews. It may be that you left very early before staff are were on duty?
- 巴西, 女性, 31-40
- 1 审查
Basically the only staff we saw during our stay was the owner. The place was filthy, to the point that we weren´t comfortable to sit at the common area to eat our take away (cooking wasn´t even an option). He didn´t have our reservations when we arrived, so we ended up in a room half done, with tools lying around. The only positive aspect is that it´s so close to the park. Not worth it, though.
The owner does recall your stay clearly where you arrived very late at night. At no point did you discuss any concerns with him. We strongly refute your allegation our place was not clean. We have recieved 4 star rating on major online review portals and there are many reviews attesting to the cleaninsess and hospitality found at our place. You arrived late at night its possible our online booking system didn’t reflect your booking. We will investigate to see what happened there and ensure that does not happen again. (That said you were still provided with a double room as booked) With your comment about tools we had in fact been renovating a room to be wheelchair friendly. (We are now one of the few establishments that are budget accommodation in our region offering wheelchair accessible private ensuite rooms) and these are the tools you may have seen outside. It is a pity you didn’t raise your concerns with the owner and staff directly but rather you chose to write a review which is not based on true facts. We also would like to emphasise that we are not located in a city and have an incredible location just 1.5 km from the main Memorial Gate Hluhluwe Game Reserve. Our accommodation is situated in a bush and rustic setting. (For example we rely on a borehole for water). It seems that you were wanting city or luxury 5 star environment. We are more than happy to point you in the right direction for future. Please bear in mind however you will need a large budget to match these luxury accommodations. We hope you enjoyed the rest of your travels